Frequently Asked Questions

How do I arrange an individual cremation?

Pet owners can bring their pets directly to our Cranmore facility or alternatively the service is available through your local veterinary practice.

Can I have my pet's ashes back?

Yes.

How can I be sure that the correct ashes are returned?

Our crematorium staff will complete an individual cremation form from the details that the pet owner provides. For those pet owners who go through their  local veterinary surgeon he / she completes  the individual cremation form.

This  form  contains all the details relating to your pet and your specific cremation requirements. This information is, at all times, kept with your pet throughout the cremation process. Each individual cremation is undertaken with a single pet, alone in a chamber*. The cremation  form, initially completed by our staff or your veterinary practice, remains with your pet and as it is alone in  the cremation chamber the possibility for any confusion is eliminated.

*We are members of the Association of Private Pet Cemeteries & Crematoria (www.appcc.org.uk) and abide by their voluntary code of best practice.

Can I witness the cremation?

Unfortunately not. Neither our licenses nor our insurance permits the public to be in the cremation area.

Visitors to our Cranmore facility may entrust their pet directly with us but are not permitted to visit the cremation equipment area.

The map below shows the location of our Cranmore facility.

 

How are the ashes returned to me?

For those pet owners who call directly to the crematorium the ashes can be collected from a member of our staff. For those owners who use one of our partner veterinary practices the ashes are returned to the veterinary practice for you to collect at a mutually acceptable time.

I intend to place the ashes in our garden. What casket is best for this?

The scatter tube casket is designed to assist in scattering the ashes but can also be buried intact. The scatter tubes are produced from biodegradable materials and are also suited to interring in the ground.

Some people prefer a more formal option. If this is something you would prefer then the wooden casket will fit the bill. Each casket has a small plaque with your pet’s name inscribed onto it.

How do other owners mark the place where the ashes are scattered or interred?

Pet owners have passed on a diverse range of actions they have taken to mark their pet’s final resting place. Some have planted a tree. Others have planted shrubs or other favourite plants. We can supply packets of “Forget Me Not” flower seeds to assist those owners who would like to mark the location.

I don’t want to place the ashes in the garden. I want to keep the ashes close to me.

Owners who chose the wooden casket have expressed a preference of keeping the ashes close to them at home. Other popular choices include a ceramic urn or the tribute box which is made from natural bamboo and has a hinged picture frame lid.

I want to keep the ashes at home but think people will think I’m silly!

This is a more common question than you would think. We offer a range of discrete caskets that at first glance do not look like they contain ashes. The range of picture frames, Sleeping Cat, Carved Dog or Cast Caskets Range are all specifically designed and manufactured to offer all pet owners the comfort of keeping their pet’s ashes close while at the same time being attractive ornaments by themselves.

As we previously mentioned we are members of the Association of Private Pet Cemeteries & Crematoria. The association promotes best practice and has issued consice definitions of pet cremation services offered by its members:

  • Individual cremation: Pets are cremated alone within an enclosed chamber with all ashes being scrupulously collected prior to any other cremations taking place.
  • Communal cremation with disposal of the ashes: This service applies to situations where there are no authorised memorial areas for pet ashes to be taken, leaving disposal as the only option. Pets will still be handled with great care and dignity during collection, storage and cremation, but ashes will be disposed of at a licensed waste site. (Note: again, this should not be confused with outside parties' use of the term for communal cremation where there is no guarantee that animals will be handled carefully and respectfully).